Privacy Policy

1. Introduction

VoltEdge Motors Pvt. Ltd. ("VoltEdge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, showrooms, or use our services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, date of birth, government ID details.
• Contact Information: Email address, phone number, mailing address.
• Transaction Information: Vehicle purchase records, financing applications, payment details.
• Usage Information: IP address, browser type, pages visited, time spent on site.
• Communication Data: Records of inquiries, support requests, and correspondence.
• Vehicle Telemetry: With your consent, diagnostic and performance data from VoltEdge-connected vehicles.

3. How We Use Your Information

We use collected information to:

• Process vehicle purchases, test drive bookings, and service appointments.
• Communicate promotions, offers, and product updates (with your consent).
• Improve our website, showroom experience, and customer service.
• Comply with applicable laws and regulations.
• Detect and prevent fraudulent activity.

4. Sharing of Information

We do not sell your personal data. We may share it with:

• EV Manufacturers: To process orders, warranties, and recalls.
• Financial Partners: For financing and insurance processing.
• Service Providers: IT, marketing, and logistics vendors bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights.

5. Cookies

We use cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically 7 years for transaction records as required by Indian financial regulations.

7. Your Rights

Under applicable data protection laws (including India's DPDP Act 2023), you have the right to:

• Access your personal data we hold.
• Correct inaccurate or incomplete data.
• Request erasure of your data (subject to legal requirements).
• Withdraw consent at any time.
• Lodge a complaint with the Data Protection Board of India.

8. Data Security

We implement industry-standard technical and organisational security measures including SSL encryption, access controls, and regular security audits to protect your personal information against unauthorised access, alteration, or disclosure.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on our website or emailing registered users.

11. Contact Us

For privacy-related queries, contact our Data Protection Officer:

• Email: privacy@voltedgemotors.in
• Post: Data Protection Officer, VoltEdge Motors Pvt. Ltd., 45 Electric Avenue, Whitefield, Bengaluru 560066